Polina is an advanced AI system designed to enhance customer support and retention for online businesses, including casinos. By utilizing pre-trained large language models and sophisticated classifiers, Polina delivers fast, accurate, and structured responses that elevate user satisfaction and operational efficiency.
Businesses in high-volume sectors like online casinos face challenges in delivering timely and effective customer support, which can impact retention and overall satisfaction.
Polina automates and improves the response process by providing instant, context-aware replies, addressing customer queries with precision and consistency.
Polina significantly boosted customer satisfaction, reduced response times, and optimized retention strategies for businesses. Clients experienced enhanced operational efficiency, lower overhead costs, and a more personalized customer experience.
